The most popular questions
Will delivery be free? If not, at what cost?
Delivery is free almost everywhere in Canada for orders of a minimum of four (4) tires or wheels.
Special shipments of a minimum of 4 tires or wheels, where the delivery address is located in areas where we do not have a warehouse nearby (e.g. Nunavut, Yukon, Northwest Territories, Newfoundland, as well as in the northern regions of each province) will be subject to additional delivery charges, after the order is placed. To find out how much it will cost to ship to a remote area, please contact us at email@example.com or 1.888.640.7638.
Oversized or overweight orders may also incur additional charges. If this is the case, you will be notified in your shopping cart.
Can you ship my order to a location other than my billing address?
Yes, your order can be shipped to a location other than the billing address. You can have your tires delivered to your work or your favorite garage. To do so, indicate the desired delivery address when you place your order.
Note that no one is required to be present to receive the delivery if you prefer to allow the delivery person to drop off your order somewhere without a signature. However, the entire responsibility for the packages (theft, vandalism, etc.) will be yours as soon as they are left on the premises. You will need to indicate "Instructions to the delivery person" on the purchase form where your items should be left (examples: leave next to the garage, on the balcony, in the backyard, etc.). It is also impossible for them to call you before, during or after the delivery to notify you. Please note that, for safety reasons, delivery people do not cross gates or fences.
If you refuse the delivery without a signature and there is no one to sign for it, the carrier will try the next day again. After 3 attempts, if you have not contacted them to arrange an agreement or an appointment, the products will be returned to the warehouse. In this case, you will have to go there to pick them up. FedEx will hold the packages for 10 business days before returning them to the sender. If the packages are returned to the shipper, you will be charged a shipping fee to have the order returned to you or cancelled.
How does our "Click and Collect" service work?
You can purchase products online and pick them up at our warehouse located in Sherbrooke. If you wish to purchase your tires, wheels and accessories online and pick them up at our warehouse in the Eastern Townships, select the "Click and Collect" option in the purchase form just before completing your order. With this service, your order and pay online before picking up your purchases at the warehouse. Once your order is ready, you will receive an email.
Please wait for our confirmation phone call indicating that your order is ready for pick up before going to the warehouse. Your order can be picked up between 7:30 am and 4 pm, Monday through Friday. Due to the high volume of "Click and Collect" orders we receive, there may be a slight delay in preparing your order. We thank you for your understanding in this matter.
On the day you pick up your purchases, bring proof of identity and the order confirmation email.
Please note that you have two weeks to pick up your order after your initial pickup date.
Why is my delivery late?
For delivery, we deal with the shipping company FedEx. When FedEx picks up and scans the barcode, you will receive the tracking number. However, once this email is sent to you, your order is in their hands. If there is a problem, a delay, a truck breakdown or an anomaly during the delivery, it is unfortunate, but we are powerless against this situation.
In these circumstances, the contact persons to be contacted are the delivery companies directly. In our information email, we provide you with your tracking number and a telephone number to reach the customer service department of the delivery company. It is through this channel that you will obtain information about your order.
Why didn't I receive a tracking number after placing my order?
Usually, you do not receive your tracking number for delivery immediately after placing your order.
Orders with multiple items may have different delivery dates and tracking information for each item.
Visibility at every stage
You will receive one or more emails during the many stages of delivery. Here are examples of emails you may receive. Order Completed - Order in Process - In Preparation for Shipment - Shipped - FedEx Tracking Information - Delivery Completed - Item(s) Shipped to Warehouse for Pickup - Item(s) Ready for Pickup - Item(s) Picked Up - Your package has been picked up at the warehouse.
Value Added Services
Our online fulfillment center and facilities are ideal for providing a range of value-added services that enhance your shopping experience. Please feel free to contact one of our customer service specialists if you have any questions.
Why did I only receive a portion of my order?
Because we source our products from various suppliers, some items in your order may be ready for delivery before others. Therefore, you may receive items separately.
What if I can't find my vehicle in your selection tool?
Contact our customer service department if you don't see your vehicle in our search tool.
We will be able to tell you if you can use the information from a previous version of your vehicle or a similar model to do your shopping while guaranteeing the compatibility of the options displayed. If not, we will use the information provided by the manufacturer to answer you and advise you personally.
Do you have all the products listed on your site in stock?
Due to the vastness of our offer, we can't stock all our products in one place. We work with distributors who have warehouses throughout Canada and the United States.
Since there are essential variations in our suppliers' inventories, especially during peak periods, some products may be out of stock or become special orders (with particular delays and shipping costs), even if they are posted on our site as being available at a specific price. If a product is unavailable, we will advise the customer and assist in selecting a similar product.
Our goal is to offer you the widest variety of tires and wheels. We are the link between the manufacturers and you, and we try to keep our website up to date, both for products and prices.
But some discrepancies or differences are possible.
Can I cancel my order?
Depending on the order's status, it may be possible to cancel it. It will be cancelled at no charge until you receive your invoice (completed transaction). Otherwise, a flat fee of $25 per product plus applicable taxes will be charged (i.e. $25 plus taxes per tire or wheel returned).
Under certain conditions, we will also take back products within 30 days of receipt.
Pricing, payment and billing
Can you match competitors' prices?
Yes, we will match the price offered by a Canadian competitor under certain conditions:
- The offer must be valid (not a pricing error), verifiable and offered online in Canada.
- The price must be above cost.
- The competitor must have the desired items in stock (this information will be verified).
The procedure is as follows:
- On the competitor's website, add the desired products to your cart.
- Please go through all the steps to create an order to obtain the total price, including all the costs related to the purchase (shipping, taxes, etc.).
- Take a screenshot or photo of the total price.
- Send this photo to firstname.lastname@example.org.
One of our experts will determine if it is possible for us to match this price* and will contact you with instructions on how to proceed with the purchase.
This is not a moral commitment, and PMCtire reserves the right to decline any price equalization request.
Why was my credit card charged before my order was shipped?
The amount is charged to your credit card when the order is placed:
You may have received an order confirmation email and then receive a second email, call or text from us (if an item is not in stock or is incompatible with your vehicle, for example). If applicable, if you wish.
What payment methods do you accept?
We accept most credit cards (Visa, Mastercard, American Express) and Visa Debit and Mastercard Debit. We also accept Apple Pay and Google Pay. Interac Paypal and Paybright.
What is a PayBright financing plan?
We offer financing plans through PayBright that allow you to spread the cost of a purchase over monthly or bi-weekly installments. PayBright does not affect your credit rating.
How will my monthly payments work?
Your pre-authorized monthly payments are set up with PayBright through your debit or credit card.
How many months can I finance my tire, wheel and parts purchase?
The number of months your purchase can be financed ranges from 12 to 36 months. The number of months varies depending on the value of the tires and wheels chosen.
Who can apply for financing with PayBright, and how?
PayBright payment programs are available to Canadian residents who have reached the age of majority, either 18 or 19, depending on their province. Other requirements include:
- A Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo. Prepaid cards are not accepted.
- A Canadian phone number allows you to send and receive text messages.
- Meet the minimum purchase amount required to use PayBright as a payment option.
After confirming your phone number, a password will be texted to you to verify your identity. You will then be asked to enter some information. If your application is accepted, you will set up your repayment method with PayBright and agree to the terms of your financing plan.
Can I use PayBright to pay for only a portion of my purchase?
No, PayBright financing is applied to the total amount of your order.
It is also possible to pay for your order with Paypal. To proceed with the payment, we will need some information:
- your email address linked to your PayPal account;
- the link of the product(s) you wish to purchase;
- your vehicle information (make, model, version, year and original tire size);
- the complete shipping address, with a phone number where we can reach you at any time.
*A fee of 3% of the total amount will be charged for using PayPal.
Are there any tire manufacturers currently offering mail-in rebates?
We display an icon on products that qualify for a mail-in rebate so you can quickly identify them. Some manufacturers exclude online purchases from their mail-in rebate offer. These manufacturers are not listed as offering mail-in rebates on our website.
How do I claim the mail-in rebate?
First, you must fill out a form (paper or online) with your personal information (name, mailing address, etc.), information about your tire purchase and attach a copy of the original purchase invoice. When asked for the retailer's name, it is crucial to write PMCtire inc (not pmctire.com). If you are filling out an online form, you will need to upload your purchase invoice in PDF format into the form.
Please take the time to fill out all the fields, as an error in the information requested could disqualify your application for a mail-in rebate. Marketing firms hired by the manufacturers usually process the requests. Please note that it is solely the responsibility of the tire manufacturer and their marketing firm to decide whether or not the mail-in rebate application form is approved. PMCtire is in no way responsible for obtaining mail-in rebates.
For efficiency, we recommend that you proceed electronically. The manufacturer can contact you quickly if any information is missing. Most manufacturers that offer an online mail-in rebate form provide a tracking tool.
Please note that some manufacturers do not consider online purchases eligible for their promotions, so the icon does not identify their products.
How soon will I receive my rebate?
Depending on the year, you should allow 6 to 12 weeks for your rebate to be processed.
Will the rebate be in cash?
Some manufacturers offer prepaid credit cards that can be redeemed at any store, while others will send you a check.
In either case, you will never receive your rebate in the form of a refund applicable to purchasing other tires or in cash.
How do I know if my claim has been processed?
Generally, manufacturers that allow you to fill out a mail-in rebate application online offer a tool to track the status of the application. Like the mail-in rebate application, this tracking tool is located directly on the tire manufacturer's website.
Why do I need my PMCtire invoice to complete my mail-in rebate claim with the manufacturer?
Manufacturers require a copy of your original invoice as proof of purchase. Screenshots of an online order and order confirmations are not accepted.
How do I know that the tires I choose will fit my vehicle?
We guarantee that the tires you purchase on our website will be compatible with your vehicle!
However, it is crucial to select your vehicle by searching, even if you know the tire size. If your car is used, the tires installed may not be the original diameter or width without your knowledge. When searching by a vehicle on our site, the original specifications for your car are listed. The tire size must also match the wheel size.
Will the tires be mounted on the wheels and balanced before shipping?
Yes, if you select this option, we will do the mounting and balancing in our warehouse. We will then ship you a set ready for installation on your vehicle. In the case of large tires, some tires may be balanced with balls inside the tires and not with weights.
What is the procedure if one of my tires is defective?
First of all, it depends on whether a warranty covers the tire or not since not all manufacturers offer such protection on their products.
If, for some reason, you believe that a tire is defective, here is how we will proceed:
First, we will need your help: we cannot see, feel or touch the tires, but we will need to send evidence to the manufacturer that their product is actually defective. Clear pictures, good descriptions, proof of rotation, date of installation, proof of mileage on the tires... It is best to be prepared so that the manufacturer accepts your case.
Once we receive this information, we will create a case. There is a 95% chance that we will be able to resolve the problem before we start the process with the manufacturer.
If, after this analysis, you believe it is a manufacturing defect, not road damage, and to get you a refund, we will repatriate the tire(s) at our expense.
If you need additional tires, we will create a new order so that it will be billed separately, and we will ship it to you.
We will have it analyzed and sent to the manufacturer when we receive your defective tire. At this point, there are only two possibilities:
The tire is indeed defective. We have received confirmation from the manufacturer and will issue you a refund for the amount paid for the additional tire(s) (your second order).
The tire does not qualify as defective; the damage was caused by something else. Unfortunately, we will not issue a refund, you will be charged for shipping, and the second order will not be credited.
Is it possible to return tires?
Depending on certain factors, yes, it is possible to return them. The tires must not have been mounted on wheels, must not have been driven on, must not have been altered with nails, and must be within 30 days of receipt.
Fees and other conditions may apply; see our Cancellation and Return section for full details on our policies.
How do I buy a staggered set?
Basically, this means that the wheels on the back of the vehicle are a different size than the wheels on the front. Our database will offer you some choices if your vehicle has original tire sizes that are not the same size. Simply answer the questions. If you need clarification, you can email us, use Chat or call us at 1-888-640-7638.
Are my tires suitable for winter driving in Quebec?
In 2007, Quebec adopted a regulation requiring the use of winter tires from December 15 to March 15. Since 2014, only tires bearing the "mountain and snowflake" pictogram, which Transport Canada and tire manufacturers recognize, attest that the winter tire meets or exceeds the snow traction requirements. The tires are identified as winter tires, OR "winter rated" 4-season tires.
The law was updated in 2019 and requires all motor vehicles to be equipped with winter tires by December 1.
Are all the materials required to install the wheels included?
If any material is needed to install the wheels on your vehicle, nuts, a centering ring or a wrench, it will be shipped in a small box. In this case, a charge will be applied to your order for the nuts, bolts and/or centering rings. So when you receive your new wheel set, you will have everything you need to install it! We strongly suggest that you do a vehicle search to ensure that the right material required for the installation will be shipped.
You must try the wheels on the vehicle before you mount the tires on it!
If you are purchasing wheels only, you must test drive a wheel on the vehicle before mounting your tires on your new wheels. There are instructions on the wheel boxes (red round sticker). If the tires are mounted on the wheels, they are not returnable to the manufacturers. You are therefore responsible for reselling them yourself, we cannot take them back. Please keep the original boxes of the delivered wheels, as they are necessary for the return if the wheels do not fit the vehicle. We will gladly take back wheels that have not been mounted on tires and are in their original boxes.
What if my wheels are not compatible with my car?
It is important to note that under our Cancellation and Return policy, once a tire is mounted on a wheel, the wheel cannot be returned or refunded (mounting can damage the wheel). Depending on the circumstances and why the wheel does not fit, there will be different procedures to undertake as various scenarios may apply.
First of all, please note that every order is systematically checked by one of our experts as soon as the order is placed in our system. This step aims to verify the inventory for the items ordered and ensure the compatibility between the items chosen and the vehicle selected. Our website is built to facilitate your purchasing process: if you search by vehicle, you will see the available options, and you can trust them. Of course, since nothing is perfect (but we strive for it!), our databases may have some flaws.
If, after placing an order online, you receive a call, email or text from us advising you that the wheel you selected is not recommended for your vehicle (even though our site said it was), there are three options:
- We will send you suggestions of available and compatible wheels (based on information provided directly by the manufacturers), and we will modify your order. If you decide to keep the wheel (because you like it and are convinced it will do the job), the order becomes a firm sale and cannot be refunded if the wheel does not fit.
- We can do a compatibility test. This option is a risk-share... We will send you a single wheel, alone, without a tire mounted on it. When you receive it, you will remove one of the wheels already installed on your vehicle (ideally one from the front) and put the new wheel in place and spin it. This will show you if the brakes are clear if the wheel is rubbing on the suspension, fenders, etc.
If everything looks good, we will send you the other three wheels (if you had tires in the order, we would send you the other three wheels mounted and balanced. As for the fourth wheel (the one you have in your possession), you can either return it to us to have your tire mounted and balanced or have it done near you).
If, on the other hand, the wheel does not fit on the vehicle, you will have to return the wheel to us, and the transportation will be at your expense. The price may vary depending on the province and the item's weight, but it is generally not very expensive.
Check before installing
You place an order for wheels, and you don't hear from us; everything goes well in the order... It is still essential to check that the wheel fits on the vehicle before mounting a tire, as we mention on the stickers on the delivery boxes.
If you receive your wheels with the tires mounted and balanced by us. Still, the wheels do not fit after all, as you have not been advised of any risk of incompatibility. There was probably an error in our database or the supplier's database, and we will take back the tires and wheels and find you a wheel that will be compatible with your vehicle, all at our expense.
Are there any guarantees on the wheels' finish or their quality?
This depends on the brand of the wheel and the model you choose. We do not manufacture the wheels. Therefore, it is not our policies at stake but those of the manufacturers and not all of them offer the same guarantees.
First, check your wheels as soon as you receive them by unpacking them. If you notice a defect or breakage on one of them, it will be easy to prove that it is not due to a road accident. If you think that one or more of your wheels are defective, contact customer service immediately, chat, email or phone.
5 easy steps to make a return:
For any online order with a parcel delivery option, you can make a return, as long as it is eligible.
- Contact PMCtire Customer Service at 1.888.640.7638 Monday through Friday from 9:00 am to 4:30 pm (ET) or email email@example.com. Provide your original receipt number or order number and the reason for the return;
- Take pictures of the breakage or anomaly. Describe clearly the reason for the return. Include the date of installation and provide proof of mileage on the wheels. It is better to be well prepared so that the manufacturer accepts your case;
- A confirmation email will be sent to you advising you that the return process has begun;
- Prepare and pack your package carefully, including all items to be returned;
- Send your package.
Are our TPMS the original ones?
At PMCtire, we use MAX Sensor Select universal TPMS. When purchasing wheels with TPMS (with or without tires), we make sure the sensors are programmed for your vehicle before shipping. All that remains is to synchronize the sensors with the vehicle.
PMCtire uses TPMS using Bluetooth technology directly from the manufacturer Tesla. It's as if they came from the factory!
How do I program TPMS to my vehicle?
Please note that not all vehicles have the same TPMS code reset system. Some vehicles do the recognition by themselves, simply by driving.
However, other brands, including Toyota, Lexus and Honda, require programming with a computer for the car to recognize the sensors. Therefore, it is crucial to go to a garage equipped with computers compatible with MaxSensor Select TPMS.
A dealer or garage that is not equipped for such programming will probably tell you that the TPMS is defective or the wrong TPMS was installed.
We can direct you to the nearest garage that uses a MaxSensor Select reset computer. Please feel free to contact us.
Choose your tires, parts and wheels with confidence!
PMCitre is proud to offer you a guarantee of compatibility between the products you purchase and your vehicle. Our team of professionals systematically verifies that the tires, parts and wheels you have ordered match your vehicle's specifications before shipping them to you.
The continuous training of our employees is an integral part of our work!
Our professionals are the best in Canada and the most reliable in the tire, wheel and auto parts sales market. Thanks to our computerized databases and our experience, we guarantee the quality of our services.
Every month, the PMCtire team updates its databases. The vehicle manufacturer information is first verified, and then the technical specifications of the tires, parts and wheels are associated with the vehicle.
Our mistake... we take back the products!
Although rare, an error can occur in our databases or a manufacturer's. In this case, we will take back the product free of charge, cover the shipping costs for its return to our warehouse and cover the costs of shipping the correct product to you.
The right information for your vehicle
When choosing the products and completing the order, ensure you have selected or indicated the right vehicle brand, model, and trim level/option group that matches your vehicle. Note that if you made an error on the information provided, we would not be responsible for its data entry errors.
Purchase of tires only or a set of tires mounted on wheels
You must try the wheels on the vehicle before mounting the tires on them!
In the event of an error on our part, either in the processing of your order, in our databases or the manufacturer's database, all orders for tires or a set of tires and wheels in new condition that are not compatible with the vehicle specified at the time of order, will be taken back and returned to the warehouse at our expense. If available or existing, replacement products will be shipped back to you free of charge. Otherwise, a full refund will be issued.
If you buy wheels only, you must do a test-fit with a wheel on the vehicle before mounting your tires on your new wheels. Indications are affixed to the wheel boxes for this purpose (round red sticker). If the tires are mounted on the wheels, the wheels are not returnable to the manufacturers. So you are responsible for selling them yourself, we will not be able to take them back. Please keep the original boxes of the delivered wheels because they are necessary for the return if wheels would not fit on the vehicle. We will take the wheels that have not had tires mounted on them and are in their original boxes.
Return of products ?
See our cancellation and return policy for conditions and procedures.
30-day Customer Satisfaction Guarantee
PMCtire offers a 30-day satisfaction guarantee policy*.
You may return any unused, unmounted product purchased from us within 30 days of the date you receive the product.
Please contact us before purchasing a product to confirm your vehicle's compatibility with tires, parts, or wheels.
- Please contact us with your order number, product name and reason for return. We will return the Return Merchandise Authorization (RMA) number and complete instructions.
Change your mind?
PMCtire can cancel your order at no charge if you are not satisfied with it. The order must not have been invoiced or processed at the cancellation request.
If this is the case, please contact our customer service department and your request will be processed as soon as possible.
Please see our Return, Exchange and Refund policy below for cancellation after the products have been delivered.
Return, exchange and refund
PMCtire accepts returns within 30 days of delivery under certain conditions.
Whatever the situation, contact Customer Service first so that an expert can find the best solution for you. Please have your order number on hand to facilitate access to your file.
Our experts must authorize returns
If you refuse the order upon receipt, we will apply the return policy according to the applicable conditions.
Exchange at no charge
- The product has been damaged during shipping.
- The product has a manufacturing defect.
- The product does not correspond to what was purchased and described on the invoice.
Please use our contact form to issue a return request with your name, phone number, and order number to expedite the exchange process. We will prepare a return slip with a professional delivery company to pick up the product, and we will promptly send you a product in exchange.
- We cannot provide the product ordered or an acceptable replacement.
- We cannot replace a defective product with an acceptable replacement.
- We made a pricing error on the website, and you do not wish to pay the corrected price.
- You received tires mounted incorrectly on wheels.
Return with fee - Application of return policy
- You changed your mind after receiving your order.
- You chose the wrong size because the product you ordered is compatible with your vehicle but not with your existing equipment or modifications that may have been made to it. For example, tires that are not compatible with the wheels you already have or vice versa.
- You ordered the wrong type of tires, wheels, and accessories or entered incorrect vehicle information when you placed your order.
- You changed your mind and cancelled your order after it has been invoiced or processed.
For wheel or tire returns
If you are returning only one wheel or 1 tire there is a flat rate fee of 50$ + applicable taxes.
For unmounted Passenger tires or unmounted wheels the return fee is 30$ per product + applicable taxes.
For unmounted LT (Light Truck) Tires the return fee is 40$ per tire + applicable taxes.
*For customers requesting a return who live in the Northwest Territories or the Yukon and Nunavut provinces, the above fees are not applicable. Return requests will be evaluated on a case-by-case basis.
Upon acceptance of the above-mentioned return fees, PMCtire will prepare a return slip with the shipping company and schedule a pick-up of the order with you. Once the return products are in our warehouse and evaluated by our staff, we will proceed with the refund of your order minus the return fees detailed above.
- You have accepted the order with the following specific mentions: "final sale" or "no return possible."
- You order products against the recommendations of our experts.
- You have driven more than the tire test limit.
- You or your installer have damaged the product in any way.
- Tires have been mounted on wheels, or wheels have been installed on the vehicle.
- Studdable tires have been studded.
- You damage the products while driving (Road Hazards).
Unfortunately, these conditions make the products unsaleable and therefore non-exchangeable and non-refundable.
Once you have received a return or exchange authorization from PMCtire's customer service department, return slips will be issued.
What payment methods do you accept?
We accept most credit cards (Visa, Mastercard, American Express) and Visa Debit and Mastercard Debit. We also accept Apple Pay and Google Pay. Interac Paypal and Sezzle.
Buy Now, Pay Later with Sezzle
What is a Sezzle financing plan?
Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!
When you complete a purchase with Sezzle, PMCtire will process your order as if you have just paid the entire price, but you will have only paid a fraction of the cost.
Does Sezzle perform a credit check?
Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check, but this doesn’t impact your credit score.
Sezzle uses this information to help verify your identity and approve you for Sezzle.
How does Sezzle work?
Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.
No interest or processing fees are charged to you, as long as you make your payments on time, you pay the same price as when you purchased.
Sezzle says the payments are interest-free. What’s the catch?
No catch here! Sezzle is completely interest-free for shoppers.
PMCtire pays Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased free from interest and processing fees!
Do I need a minimum order to use Sezzle?
Sezzle can only be used for orders over $100 (tax included). The current limit for any Sezzle buyer is $2,500. For a first-time buyer with this payment method, the maximum is $1,500. A buyer must have a payment history with Sezzle before being allowed to purchase a maximum amount of $2,500.
What if I want to return or exchange a purchase?
Returns and/or exchanges follow the same process as any other purchase at PMCtire.com, regardless of payment method.
If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.
What is Sezzle’s contact info?
For help, contact the Sezzle support team at firstname.lastname@example.org, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.
Buy Now, Pay Later with Affirm (by PayBright)
What is a Affirm (by PayBright) financing plan?
We offer financing plans through Affirm (by PayBright) that allow you to spread the cost of purchase into monthly or bi-weekly installments. Affirm (par PayBright) does not affect your credit rating.
How will my monthly payments be made?
Your pre-authorized monthly payments are set up with Affirm (by PayBright) through your debit or credit card.
How many months can I finance my tire, wheel and parts purchase?
The number of months varies depending on the value of the tires and wheels chosen and your eligibility. You’ll have all the details when you fill out your request with Affirm (by PayBright).
Who can apply for financing with Affirm (by PayBright) and how?
Affirm (by PayBright) payment programs are available to Canadian residents who have reached the age of majority, either 18 or 19, depending on their province. Other requirements include:
- A Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo. Prepaid cards are not accepted.
- A Canadian phone number allows you to send and receive text messages.
- Meet the minimum purchase amount required to use Affirm (by PayBright) as a payment option.
After confirming your phone number, you’ll be sent a one-time SMS password to verify your identity. You’ll then be asked a few details. If you’re approved, you will set up your repayment method with Affirm (by PayBright) and accept the terms of your payment plan.
Can I use Affirm (by PayBright) to pay for only a portion of my purchase?
No, Affirm (by PayBright) financing is applied to the total amount of your order.
Affirm (by PayBright) conditions in a nutshell:
Pay your order by PayPal
It is possible to pay your order by PayPal. To proceed with the payment, we will need some information:
- Your email address is linked to your PayPal account;
- The link of the product(s) you wish to purchase;
- Your vehicle information (make, model, version, year and original tire size);
- The complete shipping address, with a phone number where we can reach you at any time.
*Please note that using PayPal will result in a fee of 3% of the total amount charged.
We offer free shipping in most instances across Canada for orders of a minimum of four (4) tires or wheels. However, it's important to note that FedEx classifies certain postal codes as rural areas, which may occasionally result in delivery charges.
While free shipping is available for 98% of our customers' orders, there may be additional shipping fees for special shipments to delivery addresses located in regions without a nearby warehouse, such as Nunavut, Yukon, Northwest Territories, Newfoundland, and northern areas of each province. These additional fees will be communicated to you after your order is placed. For confirmation regarding shipping charges, please review the summary of charges that will appear in the order form once you have entered your delivery address.
Estimated delivery times, including handling, vary by province and distance from major centers:
- Quebec - 1 to 7 days
- Ontario - 2 to 7 days
- Manitoba - 3 to 7 days
- Saskatchewan - 3 to 7 days
- Alberta - 3 to 7 days
- British Columbia - 3 to 8 days
- Prince Edward Island - 2 to 7 days
- New Brunswick - 2 to 7 days
- Nova Scotia - 2 to 7 days
- Newfoundland and Labrador - 5 to 7 days
- Nunavut - Varies by order and destination
- Northwest Territories - Varies by order and destination
- Yukon - Varies by order and destination
In case of unusual delivery delays, you will be notified by email or by phone. Please note that delays can in no case give rise to the payment of damages, rebates or cancellation of the order in progress.
Your order will be delivered between 8 am and 5 pm, Monday to Friday, to the address indicated in the Delivery Address section when you complete your order. The signature of a person present at this address will be required upon delivery.
The customer or a person on-site can sign for and accept delivery of the packages. The customer must request to leave the packages at the delivery location for the delivery person to leave the packages without a signature.
Authorization to leave the products on-site without signature
When you complete your order, it is also possible to authorize the delivery person to leave the ordered products on the premises in a place that you deem safe. Please note that, in this case, you will be responsible in case of loss, vandalism or theft of the ordered products.
Please note that the delivery person does not open doors or garages, nor do they go through fences or gates: a rule of the transportation company. The deliveryman cannot call you before, during or after the delivery to advise you.
Adult signature required
FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required.
Absence during delivery
Suppose there is no one available to accept the delivery. In that case, the delivery person will leave a note advising you of the attempted delivery and the time of his next visit, usually the next day. He will make up to 3 attempts before taking your order back to the warehouse, where you will have to go to pick it up. You are responsible for picking up your order or contacting the carrier to arrange another delivery. If you do not contact them, your order will be returned to our Sherbrooke warehouse, and a handling fee will be applied for a new delivery.
Order delivered to work
You can enter your work address and the corresponding phone number in the Delivery Address section when you fill out the order. The signature of the person who placed the order or another authorized person will be required upon delivery.
Free mounting & balancing Tires
At PMCtire, we use a Road Force Elite Diagnostic Wheel Balancer, the right balance, the first time! Unlike standard balancers, the Road Force Elite diagnostic machine eliminates vibration, traction, and ride defect problems. PMCtire specialists are nationally recognized experts in tire mounting and vibration resolution!
A set of 4 tires and 4 wheels, delivered, ready to install, at no extra cost: another way to save with PMCtire!
Buy a 4 tire and 4 wheels set online and receive your set ready to install, with your tires mounted on the perfectly balanced wheels, before shipping free. Whether it's winter, 4-season, all-season, summer performance, or pickup tire and wheel purchase, PMCtire ensures that your vehicle's set is ready to install when it's delivered.
Our professionals will gladly mount your tires on your wheels with state-of-the-art equipment.
Afterwards, your kit will be carefully packaged before being shipped. All you have to do is install it on your vehicle. You can do this yourself or go to a nearby garage to have the work done. Either way, it will cost you less than having all the steps (mounting, balancing and installation) done at the garage.
If you choose to purchase TPMS sensors in addition to the tires and wheels, we will program and install them on your kit as well.
Tire Road Hazard Protection
With PMCtire, you are well protected!
FREE - For a limited time only, get Road Hazard Protection at no charge on all eligible tires!
Your tires can be damaged by potholes, glass, rocks, nails or other road debris. PMC offers you peace of mind free of charge for 12 months from the date of your tire purchase or for wear equal to the first 2⁄32nd of the tread depth, whichever comes first. For any tire 19 inches and under that has damage that a specialist cannot repair (e.g., split, blowout, torn tread, etc.), we will give you credit for the price paid at the time of purchase less the percentage of tire wear**.
For any damage to a tire that a specialist is able to repair, such as a flat tire, we cover reimbursement for repairs up to $25 per occasion.
You will only be charged $25 + taxes for the return transport of the tire. You will be able to recover the value of your tire at the time of the breakage to replace it. Our road hazard protection covers this damage no matter where you go.
*This coverage is unavailable on tires 20 inches and larger, runflat tires, commercial tires marked C and light truck tires marked LT.
**The percentage of tire wear is evaluated by one of our warehouse professionals. Once this evaluation is completed, we will contact you by email to indicate the value of your credit application to replace your tire. Compared to the original value, no tire with more than 2⁄32nd tread wear compared to the initial value will be accepted, and the maximum replacement tire value is $300 before taxes.
How to include protection in your purchase?
Select the Road Hazard Protection option under the tire selling price in each model's detail sheet. It is essential to keep your invoice for a possible claim.
You are covered on all p-metric passenger and light truck tires, which means all tires with a size code beginning with the letter P with a diameter of 19" and smaller. Commercial tires and tires with a size code beginning with LT or ending with a C are not covered by our protection, nor are runflat tires.
Conditions and exclusions
No claim will be accepted without the original purchase invoice. This policy covers tire replacement only. The credit related to the road hazard warranty is applicable only on a replacement purchase at PMCtire, for tires covered by the warranty. No refunds will be given for replacement tires purchased at any other retailer.
Installation, balancing and taxes are the responsibility of the buyer. The warranty does not apply under the following conditions: vandalism, improper inflation, misuse, negligence, overloading, poor mechanical condition of the vehicle, etc.
Coverage does not apply when a tire with more than 10% wear is unusable due to a mechanical defect in the vehicle. Examples include misalignment or imbalance resulting in irregular or rapid tire wear.
Finally, road hazard protection is only valid for purchasing four or more tires.
Return of damaged tires with protective cover
To return damaged tires covered by the protection, contact us with your order number, name, tire code, and description of the damage your tire suffered. We will return the authorization number, the Return Merchandise Authorization (RMA) and complete instructions for returning the damaged tire. No tire will be accepted without an authorization number from our customer service department.
Shipping Notice and Order Confirmation
Any advertisement on the website of the company PMCtire inc. ("PMCtire" or "we") constitutes an offer to contract on behalf of PMCtire, which is conditional on the availability in stock of the items being offered (the "Offer to Purchase"). When you complete an online purchase, PMCtire receives your acceptance of its Offer to Purchase. You will then receive from PMCtire a first email confirming the details of the Offer to Purchase and a pre-authorization of the amount corresponding to the price of this Offer to Purchase is made on your credit card. You will then receive a second email confirming that PMCtire inc. holds the items of your order in stock. At that time, the invoice amount is taken from your credit card via our secure payment gateway.
The Offer to Purchase accepted by you constitutes a valid contract between you and PMCtire governed by the laws of the Province of Quebec. Since your acceptance of the Offer to Purchase is received by us at our offices in Sherbrooke, the sale transaction takes place in Sherbrooke, in the province of Quebec, Canada. PMCtire reserves the right to cancel an order if it does not hold the products which are the subject of the Offer to Purchase.
Finally, the products ordered will be shipped to you. If there is a mistake on our part concerning the price, the picture or the typography of the ordered or shipped products, we will gladly take them back and offer you a full refund or send you the desired products at the right price.
All information provided on this website (for account creation or completing transactions): name, shipping and billing address, e-mail address, credit card numbers and expiration date have to be true. You will be liable and responsible for any damages, loss or cost-related to false, incorrect or incomplete information provided for inscription or completing a transaction.
Copyrights & Trademarks
The entire website content (pictures, texts, illustrations, logos, graphics, slogans, products and service names, trade names are trademark) is licensed by PMCtire inc. Any duplications of the materials of this site are prohibited. All other trademarks that are on this website are properties of their respective owner. No trademark or service name authorizations of these companies are allowed according to the material of this site.
User Comments or Feedback
Visitors may post comments and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties and does not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.
If you do post content or submit material you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicenses the right to use the name that you submit in connection with such content if they choose. You warrant that you will indemnify PMCtire inc. for all claims, loss or extra cost resulting from content you supply.
What Information does PMCtire Collect?
We collect personal information when you open an account, submit orders or purchase merchandise from the website, or otherwise provide information to participate in the services and offerings on the website. The personal information collected is for example your name, e-mail address, billing address, shipping address, phone number, mobile phone number, credit card information, debit card information, etc. Please note that when you purchase on our website, we may need to contact you via phone or e-mail if we have questions regarding your order.
Non-personal information does not identify you as an individual.
When you visit this website, we may collect "clickstream" data, IP address, server address, domain name, browser information, and other non-personally identifiable information regarding your visit. This information may be combined with information you have provided to us, which will enable us to analyze and better customize your visits. Like many websites, we may collect information regarding website usage by using cookies and tracking technologies.
This website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your language preference every time), to offer personalized webpage content and information for your use, to track your activity at the website, to respond to your needs, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through this website.
Visitors' Personal Information
We will not share, sell, trade or transfer personal information provided by you on or through this website to third parties.
We may use your personal information for a number of different business purposes, for example to:
Fulfill your specific requests for products, services or information
Provide customer support and assist you with your questions or complaints
Complete a return procedure or apply a warranty
Measure and improve the effectiveness of our website or our marketing endeavours
Detect and protect against fraud and error
Track and analyze your purchases and preferences to better understand your product and service needs and eligibility
Offer and promote additional products and services
Tailor our online content or in-store offerings based on your preferences
We may share the personal information you provide to us with a third party if we are required by law to do so.
The personal information that we collect may also be transferred as an asset in connection with a merger or sale (including any transfers made as a part of an insolvency or bankruptcy proceeding) involving PMCtire inc. or as part of a corporate reorganization, stock sale or change of control.
How we Protect Your Information
We take administrative, technical and physical precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction and requires its third-party service providers to do the same.
You can help us by also taking precautions to protect your data when you are on the Internet by changing your passwords often, using a combination of letters and numbers, and making sure you use a secure web browser.
Sign-Up for Newsletters
We also offer newsletters and promotional communications. You may choose to subscribe or unsubscribe at the bottom section of your account of this site.
Acts of God
PMCtire shall not be held liable for non-performance, in whole or in part, of any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if such non-performance, damages or losses resulting from an Act of God or circumstances beyond its control.
Personal information we collect
We collect the following personal information:
Information you provide to us
1. Personal information
The www.pmctire.com website collects personal information when you create an account, place orders, purchase goods on our website or provide information to participate in offers or services offered on the website. Examples of personal information collected include: your name, e-mail address, billing address, shipping address, zip code, home phone number, cell phone number, credit card information, credit card information, vehicle information such as make, model year, telephone conversations, e-mail and chat. We may contact you by e-mail or telephone if we have any questions regarding your order.
Please note that we may collect information from a third party for orders placed at an address different from the billing address in the case of a gift or purchase intended for someone other than you. This information will be used exclusively to complete the verification and delivery process.
Information we collect automatically
2. Non-personal information
Non-personal information does not identify you as an individual. When you visit our website, we may collect clickstream data such as your IP address, server addresses, domain names, browser information and other non-personal information about your visit. This information may be combined with information you provide when you register to enable us to analyze and better personalize your visits.
This website uses "cookies", a technology that installs information on your computer's hard drive. This is a technology that installs a small amount of data on a Web site user's computer to enable the Web site to recognize subsequent visits using that computer. Cookies improve the convenience and use of the Web site. For example, the information provided by "cookies" is used to recognize you as a previous user of the Web site (so you don't have to enter your language preference every time), to offer personalized content and information on Web pages, to track your activities on the Web site, to respond to your needs and to otherwise facilitate your experience on our Web site. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain website features or engage in transactions through the website.
Use of your personal information
PMC Tire takes care of your personal information every step of the way.
Life cycle of personal information
1. Collecting your personal information
In order to minimize the invasion of your privacy, PMCtire collects only the personal information necessary to ensure the smooth operation of its services.
2. Use of your personal information
PMCtire does not sell or rent its customers' personal information to third parties.
[PMC Tire] may use your personal information for a variety of business purposes, such as:
- Fulfill your orders and requests for products and services or information;
- Provide customer support to respond to your questions or complaints;
- Complete a return or warranty process;
- Measure and improve the effectiveness of our Web site or marketing efforts;
- Detect fraud attempts, errors and protect against fraud;
- Track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
- Offer additional products and services;
- Personalize our online content or in-store offers according to your preferences.
We may also share the personal information you provide to us with a third party if required by law.
The personal information we collect may be transferred in connection with a merger or acquisition (including any transfer made for the purpose of processing an insolvency or bankruptcy) involving PMCtire Inc. or in connection with a corporate reorganization, sale of shares or change of control.
3. Disclosure of your personal information
4. Retention of your personal information
The length of time we retain your personal information complies with legal requirements.
5. Destruction of your personal information
In order to provide you with a secure procedure with respect to your privacy, PMCtire complies with applicable laws regarding the destruction of your personal information.
We take administrative, technical and physical measures to protect your personal information against theft, loss, misuse, unauthorized access, disclosure, alteration and destruction, and we require that the same measures be applied by our third-party service providers.
PMCtire.com is equipped with the same technology used by Canadian banks to protect any information entered on the site against loss or unauthorized use. Any transfer of information from PMCtire.com is done via one of the most advanced technologies (SSL 256-bit data encryption) provided by Geotrust, the leading provider of online data transfer protection services.
You can help us by also taking steps to protect your personal data when you are on the Internet, by regularly changing your passwords, using an alphanumeric combination and using a secure Web browser.
In the event of a privacy incident involving any of your personal information, PMCtire will take reasonable and necessary steps to mitigate the risk and prevent further incidents. Because every situation is different, PMC Tire makes every effort to act promptly and to conduct a personalized assessment of each incident. Our Privacy Officer is specifically assigned to risk assessment and management, and PMC Tire specifically keeps a record of privacy incidents to support him in this task.
If PMCtire assesses that a privacy incident poses a risk of serious harm, we will notify the Commission d'accès à l'information (" Commission ") and the individuals affected by the incident, unless notifying the individuals affected by the incident would impede an investigation by a person or body who, by law, is responsible for preventing, detecting or suppressing crime or breaches of the law.
PMCtire has a process for handling complaints relating to the protection of personal information.
PMCtire Inc. will not be liable for the non-performance, in whole or in part, of any of its obligations to you, or for any damages or losses you may suffer, if the non-performance, damages or losses result from an event of force majeure or a circumstance beyond its control.
REQUEST FOR ACCESS TO OR INFORMATION ABOUT YOUR PERSONAL INFORMATION
For any request for access or information, please contact our Privacy Officer.
or use our Data Subject Request Form