90-day Customer Satisfaction Guarantee

PMCtire offers a 90-day satisfaction guarantee policy*.

You may return any unused, unmounted product purchased from us within 90 days of the date you receive the product.

Please contact us before purchasing a product to confirm your vehicle's compatibility with tires, parts, or wheels.

Please contact us with your order number, product name and reason for return. We will return the Return Merchandise Authorization (RMA) number and complete instructions.

Changed your mind?

PMCtire can cancel your order at no charge if you are not satisfied with it. The order must not have been invoiced or processed at the cancellation request.

If this is the case, please contact our customer service department and your request will be processed as soon as possible.

Please see our Return, Exchange and Refund policy below for cancellation after the products have been delivered.

Return, exchange and refund

PMCtire accepts returns within 90 days of delivery under certain conditions.

Authorization required

Whatever the situation, contact Customer Service first so that an expert can find the best solution for you. Please have your order number on hand to facilitate access to your file.

Our experts must authorize returns If you refuse the order upon receipt, we will apply the return policy according to the applicable conditions.

Exchange at no charge:

The product has been damaged during shipping.

The product has a manufacturing defect.

The product does not correspond to what was purchased and described on the invoice.

Please use our contact form to issue a return request with your name, phone number, and order number to expedite the exchange process. We will prepare a return slip with a professional delivery company to pick up the product, and we will promptly send you a product in exchange.

Full refund:

We cannot provide the product ordered or an acceptable replacement.

We cannot replace a defective product with an acceptable replacement.

We made a pricing error on the website, and you do not wish to pay the corrected price.

You received tires mounted incorrectly on wheels.

Return with fee - Application of return policy:

You changed your mind after receiving your order.

You chose the wrong size because the product you ordered is compatible with your vehicle but not with your existing equipment or modifications that may have been made to it. For example, tires that are not compatible with the wheels you already have or vice versa.

You ordered the wrong type of tires, wheels, and accessories or entered incorrect vehicle information when you placed your order.

You changed your mind and cancelled your order after it has been invoiced or processed.

For wheel or tire returns

In the event of a return or cancellation some fees apply. The fees are applied per product. A tire mounted on a wheel is considered 2 products.

If you are returning only one item (wheel, tire, installation kit and/or TPMS sensors) there is a flat rate fee of 50$ + applicable taxes.

For unmounted Passenger tires or unmounted wheels the return fee is 30$ per product + applicable taxes.

For unmounted LT (Light Truck) Tires the return fee is 40$ per tire + applicable taxes.

*For customers requesting a return who live in the Northwest Territories or the Yukon and Nunavut provinces, the above fees are not applicable. Return requests will be evaluated on a case-by-case basis.

Upon acceptance of the above-mentioned return fees, PMCtire will prepare a return slip with the shipping company and schedule a pick-up of the order with you. Once the returned products are in our warehouse and evaluated by our staff, we will proceed with the refund of your order minus the return fees detailed above.

Non-return conditions

You have accepted the order with the following specific mentions: "final sale" or "no return possible."

You order products against the recommendations of our experts.

You have driven more than the tire test limit.

You or your installer have damaged the product in any way.

Tires have been mounted on wheels, or wheels have been installed on the vehicle.

Studdable tires have been studded.

You damage the products while driving (Road Hazards).

Unfortunately, these conditions make the products unsaleable and therefore non-exchangeable and non-refundable.

Return Procedure

Once you have received a return or exchange authorization from PMCtire's customer service department, return slips will be issued. Print them and attach them to the products.

It is very important that the products are returned to us well-packaged to avoid any potential damage. If the packages are returned to us damaged or poorly packaged, additional charges may apply. (The fees will be determined after the inspection of the returned products).

If you have not kept the original packaging, please inform us so that we can find an appropriate solution.

We will then agree with you on the best time for the package to be picked up by a professional transport company.

Here are the return procedures for different types of orders:

For tire orders only

You can use clear packing tape for cardboard boxes or plastic wrap (Saran Wrap). Make sure that the packaging is sufficient and strong enough to withstand handling and transport.

For wheel orders only

If you still have the original packaging, please use it. Make sure there is a layer of material between the face of the wheel and the cardboard. You can also use bubble wrap or even plastic wrap (Saran Wrap), just wrap the face of the wheel before packaging it.

If you have an installation kit, please place it in one of the boxes.

For pre-mounted tire and wheel sets

If you still have the original packaging, please use it. Make sure there is a layer of material between the face of the wheel and the cardboard. You can use bubble wrap or even plastic wrap (Saran Wrap) and simply wrap the face of the wheel before covering it with cardboard.

We understand that you may not have access to a strapping machine to package your products, so you can use adhesive tape to hold everything together. Make sure that the tape is not directly on the wheel. Ensure that the packaging used is strong enough to withstand heavy handling and transport. The products must return to our warehouses undamaged.

For balancing issues

If you have an issue with the balancing of a set of tires and wheels, please contact our customer service to make arrangements using our online contact form or, for an even faster response during service hours, you can use the chat function on our website. One of our specialists will contact you within the next 24 hours.

Refund Procedure

PMCtire will refund the credit card used for the initial purchase. Please note that the refund may appear in your account 5 to 10 business days after the request. We will send you proof of execution by email for confirmation.