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Cancellation & Return


Conditions for no Return

  • You accept an order with the specific mention: "Final Sale" or "No Return Possible".
  • You decide to order products against our expert recommendations.
  • You drive more than a few meters to test the fit.
  • You or your installer cause damage to the product.
  • Tires were mounted on wheels, or wheels were mounted on a car.
  • Studdable tires have been studded.
  • You damage the products while driving (Road hazard).

Products in these conditions cannot be resold or returned to the manufacturers, therefore they cannot be returned.

30-day satisfaction guaranteed*

PMCtire offers a 30-day satisfaction guarantee policy*

You can return unused, unmounted products purchased on our website within 30 days of receiving your order. Some fees may apply.

If you have any doubts regarding tire or wheel fitments please contact us prior to placing an order.

Authorization is Mandatory

For more information please see below.

Cancellation Policy

PMCtire can cancel your order at no charge as long as it has not already been processed. Some restocking fees may apply if the order has already been processed.

Simply contact our Customer Service Specialists by phone, chat or email.

For any cancellations after the order has shipped, see our Return, Refund and Exchange policy below.

Authorization is Mandatory

If you decide to return a product, don't hesitate to contact us with your order number, the product(s) you are wanting to return and the reason for the return. One of our specialists will be in touch with the return instructions.

No unauthorized return will be accepted.

In instances the shipment is refused without authorization from PMCtire, the standard return fees will be applied or no refund will be provided depending on the items being returned (tires mounted on wheels, used items, studded tires). From more information please review the section Conditions for Return with Fees.

Conditions for Return with Complete Refund

  • We cannot provide the ordered product or an acceptable replacement.
  • You received a defective product, and we cannot provide an acceptable replacement.
  • We made a pricing error on the website, and you do not want to pay the corrected price.
  • You received incorrectly mounted tires on wheels.

Conditions for Return with Fees

  • You changed your mind after receiving your order.
  • You have chosen the wrong dimensions. The product you ordered is compatible with your original car, but not with any modifications you may have made to it (for example, tires that are not compatible with the wheels you already have, and vice versa).
  • You ordered the wrong type of tires, wheels or accessories, or you entered incorrect vehicle information when ordering.
  • You have changed your mind and want/need to cancel your order after it has been invoiced or processed.

For Returns of Wheels and/or Tires*

In the event of a return or cancellation some fees apply. The fees are applied per product. A tire mounted on a wheel is considered 2 products.

If you are returning only one wheel or 1 tire there is a flat rate fee of 50$ + applicable taxes.

For unmounted Passenger tires or unmounted wheels the return fee is 30$ per product + applicable taxes.

For unmounted LT (Light Truck) Tires the return fee is 40$ per tire + applicable taxes.

Tires mounted on wheels are considered to be two different products. The fee for the wheels and tires will be added together and deducted from the refund.

*For customers who reside in the Northwest Territories, Yukon and Nunavut, the above fees are not applicable and will be calculated on a case-by-case basis.

Once the return fees have been approved, PMCtire will provide you with the required return instructions and shipping labels. Upon reception of the returned items, PMCtire will process a refund minus the discussed return fees.

Please note, initial shipping fees (if any) will not be refunded).

Return Procedure

After you are given a return or exchange authorization from PMCtire's Customer Service, return packing slips will be sent to you by email. Please print them and stick them on the products.

The products must be returned to us well packaged to avoid any potential damages. If the packages are returned to us damaged or poorly packaged, additional fees may apply. (Fees to be determined once the returned products have been inspected).

If you did not keep the original packaging, please let us know to find an adequate solution.

We will then arrange the best time for pick-up by a professional delivery company.

Following are the return procedures regarding the different types of orders.

Please keep the packaging from the original shipment until you are certain no returns will be taking place.

For Tire Only Order

You can use plastic wrap (Saran-wrap) or transparent packaging tape to wrap slips around the tires. Make sure the wrap is strong enough for heavy-duty handling and transport.

For Wheel Only Order

If you still have the original packaging, please use it. Please make sure there is a layer of material between the face of the wheel and the cardboard. You can use bubble wrap or even Saran Wrap (plastic wrap) and wrap the front of the wheel before boxing it up. If you have an installation kit, please place the small box in one of the wheel boxes (under the wheel).

For Wheel & Tire Order

If you still have the original packaging, please use it. Please make sure there is a layer of material between the face of the wheel and the cardboard. You can use bubble wrap or even Saran Wrap (plastic wrap) to wrap the wheel's front before covering it with cardboard. We understand that you may not have access to an industrial strapping machine, so you can use packing tape or duct tape to hold everything together. Please ensure that the packaging is strong enough for heavy-duty handling and transport and that the tape is not directly on the wheel.

For a balancing problem

If you have any problem with balancing a tire and wheel kit, please contact the sales department by using our Contact Form, and one of our specialists will contact you within 24 hours.

Refund Procedure

PMCtire will issue a refund to the credit card used for the initial purchase. Please note that the refund may appear in your account from 5 to 10 business days after it is requested. We will send you a proof of execution by email to confirm.