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Customer Care Specialist

Customer Satisfaction is What you Live for?

PMCtire is looking for a customer service expert to ensure our clientele’s satisfaction and to continue improving loyalty of our thousands of customers across Canada

As a Customer Care Specialist

You will contribute to the achievement of ambitious goals such as

  • helping PMCtire offer the best service and advice to its customers
  • continuing on our path towards even better customer loyalty
  • participating in the continuous improvement of our customer care department

As a person, you

  • like to learn and you learn quickly
  • take the time to ask questions to clearly understand customers’ needs
  • take the initiative to decide independently while following general rules
  • like working in team and in collaboration
  • put customer’s satisfaction at the heart of your actions and decisions

Your day will look like this

  • advise PMCtire’s web visitors on automotive products by email, chat or phone;
  • help customers to choose the right product and understand their needs
  • exchange information with our various product suppliers
  • follow up on orders and product returns
  • complete product purchases with our suppliers
  • help our company satisfy customers and find equitable solutions when problems arise.
  • analyze situations to help improving our customer service

We would like to have a chat with you if you

  • have 2 to 3 years of work experience in a customer service or call center role
  • are fluent in written and oral English and French
  • are able to manage stress during busy periods
  • have a post secondary degree in sales or administration (DEP or DEC)

We would love to meet you and make you part of our team if you

  • are a person that is naturally curious and adapts easily to technologies
  • work well with emails and Google Suite tools
  • are very dynamic in your daily work;
  • have good knowledge of or interest in tires, rims and the automotive business (if not, don’t worry. You will be trained by the best)

At PMCtire, you will

  • work in an open and collaborative way
  • see the impact of your work every week
  • have a relaxed yet dynamic work environment
  • work a flexible 40-hour work week
  • benefit from a complete group insurance program
  • be able to participate in a retirement savings plan
  • have access to the latest technologies
  • have access to a foosball table, a pool table, an espresso machine, a full kitchen, an outdoor vegetable garden and a terrasse
  • share a Siboire microbrewery beer from our tap with colleagues on Friday afternoons!

If you’re interested, let us know by sending us your resume and a cover letter explaining why you are the person we are looking for. We can’t wait to learn more about you!

Apply!