Customer Care Specialist

PMCtire is looking for a customer service expert to ensure our clientele’s satisfaction and to continue improving loyalty of our thousands of customers across Canada

As a Customer Care Specialist

You will contribute to the achievement of ambitious goals such as

• helping PMCtire offer the best service and advice to its customers
• continuing on our path towards even better customer loyalty
• participating in the continuous improvement of our customer care department

As a person, you

• like to learn and you learn quickly
• take the time to ask questions to clearly understand customers’ needs
• take the initiative to decide independently while following general rules
• like working in team and in collaboration
• put customer’s satisfaction at the heart of your actions and decisions

Your day will look like this

• advise PMCtire’s web visitors on automotive products by email, chat or phone;
• help customers to choose the right product and understand their needs
• exchange information with our various product suppliers
• follow up on orders and product returns
• complete product purchases with our suppliers
• help our company satisfy customers and find equitable solutions when problems arise.
• analyze situations to help improving our customer service

We would like to have a chat with you if you

• have 2 to 3 years of work experience in a customer service or call center role
• are fluent in written and oral English and French
• are able to manage stress during busy periods
• have a post secondary degree in sales or administration (DEP or DEC)

We would love to meet you and make you part of our team if you

• are a person that is naturally curious and adapts easily to technologies
• work well with emails and Google Suite tools
• are very dynamic in your daily work;
• have good knowledge of or interest in tires, rims and the automotive business (if not, don’t worry. You will be trained by the best)

At PMCtire, you will

• work in an open and collaborative way
• see the impact of your work every week
• have a relaxed yet dynamic work environment
• work a flexible 40-hour work week
• benefit from a complete group insurance program
• be able to participate in a retirement savings plan
• have access to the latest technologies
• have access to a foosball table, a pool table, an espresso machine, a full kitchen, an outdoor vegetable garden and a terrasse
• share a Siboire microbrewery beer from our tap with colleagues on Friday afternoons!

If you’re interested, let us know by sending us your resume and a cover letter explaining why you are the person we are looking for. We can’t wait to learn more about you!

Apply!