PMCtire is looking for a customer service expert to ensure our clientele’s satisfaction and to continue improving loyalty of our thousands of customers across Canada
As a Customer Care Specialist
You will contribute to the achievement of ambitious goals such as
- helping PMCtire offer the best service and advice to its customers
- continuing on our path towards even better customer loyalty
- participating in the continuous improvement of our customer care department
As a person, you
- like to learn and you learn quickly
- take the time to ask questions to clearly understand customers’ needs
- take the initiative to decide independently while following general rules
- like working in team and in collaboration
- put customer’s satisfaction at the heart of your actions and decisions
Your day will look like this
- advise PMCtire’s web visitors on automotive products by email, chat or phone;
- help customers to choose the right product and understand their needs
- exchange information with our various product suppliers
- follow up on orders and product returns
- complete product purchases with our suppliers
- help our company satisfy customers and find equitable solutions when problems arise.
- analyze situations to help improving our customer service
We would like to have a chat with you if you
- have 2 to 3 years of work experience in a customer service or call center role
- are fluent in written and oral English and French
- are able to manage stress during busy periods
- have a post secondary degree in sales or administration (DEP or DEC)
We would love to meet you and make you part of our team if you
- are a person that is naturally curious and adapts easily to technologies
- work well with emails and Google Suite tools
- are very dynamic in your daily work;
- have good knowledge of or interest in tires, rims and the automotive business (if not, don’t worry. You will be trained by the best)
At PMCtire, you will
- work in an open and collaborative way
- see the impact of your work every week
- have a relaxed yet dynamic work environment
- work a flexible 40-hour work week
- benefit from a complete group insurance program
- be able to participate in a retirement savings plan
- have access to the latest technologies
- have access to a foosball table, a pool table, an espresso machine, a full kitchen, an outdoor vegetable garden and a terrasse
- share a Siboire microbrewery beer from our tap with colleagues on Friday afternoons!
If you’re interested, let us know by sending us your resume and a cover letter explaining why you are the person we are looking for. We can’t wait to learn more about you!
